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Tag: NLP

MFD13: Juniper Showcases AI-Native Portfolio Innovations
May 12, 2025

MFD13: Juniper Showcases AI-Native Portfolio Innovations

Futurum's Ron Westfall shares his insights on why Juniper Networks' AI-native platform enhancements set a high standard for end-to-end visibility and proactive management in the modern network ecosystem....
Pega Streamlines Chargeback Processes via Process AI
October 13, 2023

Pega Streamlines Chargeback Processes via Process AI

Keith Kirkpatrick, Research Director at The Futurum Group, covers the infusion of process AI into Pega Smart Dispute and discusses how the software’s biggest asset is Pega’s low-code platform....
NetSuite Offers Guided Learning to Reduce Training Time and Accelerate Adoption
July 21, 2023

NetSuite Offers Guided Learning to Reduce Training Time and Accelerate Adoption

Keith Kirkpatrick, Research Director at The Futurum Group covers the launch of NetSuite Guided Learning, and discusses how the embedded features should help enterprises maximize their software ROI, increase productivity,...
watsonx.ai Leverages Foundation Models to Accelerate AI Application Development
July 19, 2023

watsonx.ai Leverages Foundation Models to Accelerate AI Application Development

Keith Kirkpatrick, Research Director at The Futurum Group covers the general availability of watsonx, including watsonx.ai, which should help enterprises developing AI applications deploy them more quickly and efficiently, improving...
Improving Contact Center Experiences via NLP, NLU, and Analytics-Focused AI
July 17, 2023

Improving Contact Center Experiences via NLP, NLU, and Analytics-Focused AI

Keith Kirkpatrick, Research Director at The Futurum Group covers Twilio’s partnership with Frame AI, and discusses the continuing value being derived from non-generative AI technology, including NLP, NLG, and analytics-based...
Microsoft’s Viva Sales, Copilot Driving Productivity Gains for Sales Professionals
July 12, 2023

Microsoft’s Viva Sales, Copilot Driving Productivity Gains for Sales Professionals

Keith Kirkpatrick, Research Director at The Futurum Group covers the internal usage of Microsoft Viva Sales, a generative AI-infused tool aimed at driving productivity gains among sales professionals, and discusses...
AI Contact Center Training Tools Provide Efficiency, But Need Guardrails
July 11, 2023

AI Contact Center Training Tools Provide Efficiency, But Need Guardrails

Keith Kirkpatrick, Research Director at The Futurum Group covers Zenarate’s AI Coach and its most recent funding round, and discusses the lack of information provided around bias mitigation in the...
July 13, 2021

Zoho Advances BI and Analytics Platform With New Self-service Approach, Aiming to Radically Transform Data Integrity and Business Insights

Futurum Research Senior Analyst, Steven Dickens provides his analysis on the new functionality announced today by Zoho. With a focus on radically improving the ease of manipulation of data and...

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