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Tag: mitel

Mitel Completes the Acquisition of Unify From the Atos Group
October 3, 2023

Mitel Completes the Acquisition of Unify From the Atos Group

Craig Durr, Research Director at The Futurum Group, delves into Mitel's strategic acquisition of Atos Unify, highlighting its potential impact on the global UC landscape....
CX Wins for Freshworks, Amperity, Salesforce, Mitel, and mParticle
August 10, 2023

CX Wins for Freshworks, Amperity, Salesforce, Mitel, and mParticle

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
How Businesses Can Support Remote and Hybrid Workers?
March 9, 2023

How Businesses Can Support Remote and Hybrid Workers

The hybrid work model is here to stay. Futurum's principal analyst Shelly Kramer explores the shift to hybrid work and how organizations can best support their workforce....
2023 State of the Market Report on Enterprise Calling
February 14, 2023

Wainhouse Releases 2023 State of the Market Report on Enterprise Calling

Marc Beattie, managing partner and principal analyst at Wainhouse Research, part of The Futurum Group Family of companies, shares news of the release of Wainhouse’s 2023 State of the Market...
January 26, 2023

The Mitel Move to Acquire Unify from the Atos Group Will Facilitate Global Expansion and Help Diversify Customer Base and Solutions

Futurum principal analyst Shelly Kramer takes a look at Mitel’s acquisition of Unify and examines the benefits the deal will bring to both companies as leaders in both the Americas...
December 6, 2022

Trends in Unified Communications, Challenges Customers Face in Leveling Up Business Comms, and What’s Ahead for Mitel

In this episode of the Futurum Tech Webcast, principal analyst Shelly Kramer is joined by Martin Bitzinger, Senior Vice President, Product Management for Mitel, who oversees Mitel’s product portfolio and...
October 10, 2022

Customer Lifecycle Management: A Game-changer for UC Vendors and Their Customers – Futurum Tech Webcast Interview Series

On this episode of the Futurum Tech Webcast – Interview Series, Futurum's principal analyst and host Daniel Newman is joined by Daren Finney, Senior Vice President, Global Channels for Mitel....
Understanding the Importance of Customer Lifecycle Management is a Game-Changer for UC Vendors — and their Customers
August 17, 2022

Understanding the Importance of Customer Lifecycle Management is a Game-Changer for UC Vendors — and their Customers

Futurum principal analyst Shelly Kramer explores the importance of customer lifecycle management and why it’s a game-changer not only for UC vendors, but for their customers as well. And it...
March 9, 2022

Mitel Announces Subscription-Based Models for All Flagship Platforms

Futurum’s principal analyst Shelly Kramer explores Mitel’s move to subscription-based models for its flagship platforms. She explores the implications of the move for both customers and for Mitel’s bottom line...
November 11, 2021

Mitel and RingCentral Announce New Strategic Partnership Which Could Have Lasting Impact on UCaaS Market

Mitel, a global leader in business communications, and RingCentral, a cloud communication solutions provider, announced a strategic partnership. Futurum's principal analyst Daniel Newman offers insight into what this means for...
March 15, 2021

How to Create More Meaningful Connections in a Remote World – Futurum Tech Webcast Interview Series

In this episode of Future of Work Talk and the Futurum Tech Webcast, host Shelly Kramer is joined by Shameem Smillie, the Director of Global Contact Center Solutions at Mitel...

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