The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover SmartSheet’s use of Amazon Q to power its @AskMe chatbot, and discuss how the implementation should serve as a model for...
Keith Kirkpatrick, Research Director with The Futurum Group, covers the news coming out of Salesforce Connections, and discusses why data and an open ecosystem is good news for customers....
Keith Kirkpatrick, Research Director with The Futurum Group, covers Unified Knowledge for Einstein for Service, which is designed to expand the amount of data upon which Einstein Copilot can act...
Keith Kirkpatrick, Research Director with The Futurum Group, covers Google’s Workspace-related announcements from Google Cloud Next and discusses the impact of these enhancements on workers’ and Google’s strategy....
Keith Kirkpatrick, Research Director with The Futurum Group, covers Zendesk’s planned acquisition of Service Automation Provider Ultimate and discusses how certain capabilities will help drive more adoption of automated bots....
Keith Kirkpatrick, Research Director at The Futurum Group, covers the anticipated general availability of watsonx.governance and explains why the platform’s features are essential to enterprises seeking to deploy LLMs and...
Keith Kirkpatrick, Research Director at The Futurum Group covers the general availability of Salesforce’s generative AI offerings within Sales Cloud and Service Cloud, and discusses the potential strategy enterprises may...
Keith Kirkpatrick, Research Director at The Futurum Group covers the general availability of watsonx, including watsonx.ai, which should help enterprises developing AI applications deploy them more quickly and efficiently, improving...
Keith Kirkpatrick, Research Director at The Futurum Group covers Oracle’s introduction of generative AI technology within its Oracle Cloud HCM solution, and discusses why Oracle’s customers may be in a...
Keith Kirkpatrick, Research Director at The Futurum Group, covers the results of Pegasystems’ decision maker survey on their desire to become autonomous enterprises, while digging into the challenges that all...
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