Keith Kirkpatrick, Research Director at Futurum, examines Five9’s expanded partnership with Google Cloud and the launch of a joint Enterprise CX AI offering integrating Gemini Enterprise and Vertex AI....
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships formed from March 14 until...
The Futurum Group's Steven Dickens welcomes Five9's Nick Delis to discuss the varying global adoption rates of AI and automation in CX, highlighting regional differences, the importance of empathy, and...
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research reports and survey findings from Zoho, SAP Emarsys, and Verint in collaboration with...
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest mergers-and-acquisitions stories in the CX space including moves by Five9, Payoneer, Perceptyx, and Gainsight....
In this episode of the Futurum Tech Webcast, Futurum’s Shelly Kramer has a conversation with Thomas John, VP of Partner Sales International for Five9, exploring the role that partner ecosystems...
Futurum analysts Daniel Newman and Todd R. Weiss share their insights on Five9 Q3 2022 revenue being up 29% to $198M as subscriptions grow for the cloud contact center vendor...
In this Futurum Tech Webcast conversation Futurum’s principal analyst Shelly Kramer talks with Angela Lepelley, Five9’s Sales Director, AI and Automation, about the value of improving customer experience in the...
Futurum analysts Daniel Newman and Todd R. Weiss find Five9 Q2 2022 revenue up 32% to $189.4M as growth continues for the cloud contact center vendor amid challenging global events...
In this episode of Making Markets, host Daniel Newman is joined by Five9 CEO Rowan Trollope to discuss the company’s recent earnings results, the strong secular tailwinds that position the...
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