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Tag: EX

Beyond HR Compliance Building Employee Trust Amid Global Uncertainty
September 3, 2025

Beyond HR Compliance: Building Employee Trust Amid Global Uncertainty

In our latest Research Brief, Beyond HR Compliance: Building Employee Trust Amid Global Uncertainty, completed in partnership with SAP, Futurum Research examines how compliance can evolve from a cost center...
Logitech Enables Microsoft Copilot in Teams Rooms: Boosting Productivity and Engagement with Next-Generation AI Technology
April 2, 2025

Logitech Enables Microsoft Copilot in Teams Rooms: Boosting Productivity and Engagement with Next-Generation AI Technology

In this research brief, Logitech Enables Microsoft Copilot in Teams Rooms: Boosting Productivity and Engagement with Next-Generation AI Technology, which is authored by The Futurum Group in collaboration with Logitech,...
Bridging Human Potential and Technology: Enhancing CX and EX for the Future
January 6, 2025

Bridging Human Potential and Technology: Enhancing CX and EX for the Future

In our latest research brief completed in partnership with Aspect, Bridging Human Potential and Technology: Enhancing CX and EX for the Future, we discuss how technology can be used to...
Enhancing Employee Experience with Logitech's AI-Enabled Features
May 13, 2024

Enhancing Employee Experience with Logitech’s AI-Enabled Features

In this eBook, Enhancing Employee Experience with Logitech's AI-Enabled Features, we explore how Logitech leverages artificial intelligence (AI) to transform conference cameras into intelligent devices to improve meeting experiences, focusing...
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Prioritizing EX and CX Via Digital Transformation and AI
May 2, 2024

Prioritizing EX and CX Via Digital Transformation and AI

In our latest research brief, Prioritizing EX and CX Via Digital Transformation and AI, done in partnership with GoTo, we explore the value proposition of such a transformation, the challenges...
ADP Introduces ADP Assist for HR Productivity and Decision Making
February 7, 2024

ADP Introduces ADP Assist for HR Productivity and Decision Making

Keith Kirkpatrick and Sherril Hanson of The Futurum Group share insights on ADP Assist, a generative AI solution that integrates with ADP’s products across multiple platforms to support HR productivity,...
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HR Professionals Under Pressure to Prove Worth of Program Spend
December 20, 2023

HR Professionals Under Pressure to Prove Worth of Program Spend

Sherril Hanson, Senior Analyst at The Futurum Group, reviews recent research from people management software provider Lattice that points to a disconnect between HR teams and C-level executives....
Acknowledging the Impact of Agent Experience on Customer Experience
November 29, 2023

Acknowledging the Impact of Agent Experience on Customer Experience

In our latest Research Brief, Acknowledging the Impact of Agent Experience on Customer Experience, completed in partnership with Local Measure, we discuss the drivers of agent frustration and burnout, the...
Employee Experience Technology Provides Stability Amid Uncertainties
November 22, 2023

Market Insight Report: Employee Experience Technology Provides Stability Amid Uncertainties

In our latest Market Insight Report, Employee Experience Technology Provides Stability Amid Uncertainties, we detail each of the forces shaping the employee experience market, top challenges in the employee experience...
CX M&A: Acquisitions by Oracle, airSlate, NICE, and Simpplr
October 30, 2023

CX M&A: Acquisitions by Oracle, airSlate, NICE, and Simpplr

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX acquisitions by Oracle, airSlate, NICE, and Simpplr, as well as an update on Concentrix closing...
SAP Announces AI Across SuccessFactors HXM Suite
October 13, 2023

SAP Announces AI Across SuccessFactors HXM Suite

Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights on SAP’s use of AI across the SuccessFactors HXM suite and offers key takeaways from the recent SuccessConnect conference....

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