Keith Kirkpatrick, Research Director at The Futurum Group, speaks with Kathryn Murphy, Senior VP, Product & Design with Twilio, about CX, personalization, and AI, and how it can also be...
Keith Kirkpatrick, Research Director at The Futurum Group, covers Twilio’s announcement that it has committed to turning around its Segment business and discusses the reasons why the vendor had little...
Keith Kirkpatrick, Research Director at The Futurum Group covers Twilio’s partnership with Frame AI, and discusses the continuing value being derived from non-generative AI technology, including NLP, NLG, and analytics-based...
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