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Tag: Customer Feedback

Wrapping Up Adobe MAX - Six Five Webcast Enterprising Insights
November 26, 2024

Wrapping Up Adobe MAX – Six Five Webcast Enterprising Insights

Host Keith Kirkpatrick shares insights on Adobe MAX, including new AI advancements in Creative Cloud and the importance of responsible AI development....
Smartsheet's Praerit Garg on Customer-Centric Innovation - Six Five Media
October 10, 2024

Smartsheet’s Praerit Garg on Customer-Centric Innovation – Six Five Media

Praerit Garg, President of Product and Innovation at Smartsheet, joins David Nicholson to share his insights on driving innovation at Smartsheet and how they prioritize customer feedback in shaping product...
Manage Field Service Software
May 2, 2024

Market Insight Report: Field Service Software

Our latest report, Market Insight Report: Field Service Software, discusses how field service software can drive greater operational efficiency and ensure tasks are completed with precision....
Delighted Introduces All-in-One Survey
December 13, 2023

Delighted Introduces All-in-One Survey

Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into Delighted by Qualtrics and interviews end-user, Rachel Black, senior manager of CX at Chubbies Shorts....
December 11, 2023

Zoom Introduces Zoom Surveys

Craig Durr and Sherril Hanson of The Futurum Group underscore the strategic addition of Zoom Surveys to enhance workflow and user engagement....
Craig Durr
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InMoment and Contentsquare Partner on Digital Experience
October 3, 2023

InMoment and Contentsquare Partner on Digital Experience

Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into the InMoment and Contentsquare partnership that promises to provide more insights into customer behaviors....
So, I Received a Paper Feedback Survey in the Mail
September 19, 2023

So, I Received a Paper Feedback Survey in the Mail

Sherril Hanson, Senior Analyst at The Futurum Group, shares her thoughts on how two recently received paper surveys hit the mark (or did not)....
CX Wins for Veeva, Forrester, Avaya, InMoment, and MoEngage
September 7, 2023

CX Wins for Veeva, Forrester, Avaya, InMoment, and MoEngage

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
Qualtrics Uses AI to Generate Automated Summaries for Video Feedback
August 25, 2023

Qualtrics Uses AI to Generate Automated Summaries for Video Feedback

Sherril Hanson, Senior Analyst at The Futurum Group shares her insights on Qualtrics’s latest announcements that focus leveraging AI to enhance the benefits of video feedback....
Glassbox Helps Tell the “Why” in User Behavior
August 10, 2023

Glassbox Helps Tell the “Why” in User Behavior

Sherril Hanson, Senior Analyst at The Futurum Group talks with Glassbox CMO Asim Zaheer and offers a view into how customer journey mapping and analysis helps get to the “why”...
Rison Software’s VirtIX 360° Platform Is Now on Microsoft Appsource
August 1, 2023

Rison Software’s VirtIX 360° Platform Is Now on Microsoft Appsource

Sherril Hanson, Senior Analyst at The Futurum Group covers Rison Software’s announcement that its cloud-based employee engagement platform, VirtIX 360° is now available on the Microsoft Appsource platform....
SurveyMonkey’s State of CX Report Reveals Customer Feedback Is a Priority for CX Teams in 2023
July 11, 2023

SurveyMonkey’s State of CX Report Reveals Customer Feedback Is a Priority for CX Teams in 2023

Sherril Hanson, Senior Analyst at The Futurum Group covers SurveyMonkey’s research data on the disconnect between CX professionals and customers, challenges in customer feedback programs, and what companies need to...

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