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Tag: Customer Data

Enterprising Insights, Episode 14: Leveraging Software to Balance Product Demand and CX
February 29, 2024

Enterprising Insights, Episode 14: Leveraging Software to Balance Product Demand and CX

Keith Kirkpatrick, Research Director at The Futurum Group, covers the challenge of balancing product demand against providing an excellent CX, and discusses how enterprise software, data, and fees can offer...
ActionIQ CXAI Bringis Together Generative AI Data and Content
January 30, 2024

ActionIQ CXAI Brings Together Generative AI Data and Content

Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into ActionIQ’s CXAI, a new solution that brings together generative AI data and content to support CX, marketing and...
Twilio Shows Strong Q3 2023 Results, Exceeding Revenue Targets
November 13, 2023

Twilio Shows Strong Q3 2023 Results, Exceeding Revenue Targets

Daniel Newman and Sherril Hanson of The Futurum Group break down Twilio’s strong Q3 2023 earnings. Twilio exceeded its revenue targets and delivered solid product innovation....
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InMoment and Contentsquare Partner on Digital Experience
October 3, 2023

InMoment and Contentsquare Partner on Digital Experience

Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into the InMoment and Contentsquare partnership that promises to provide more insights into customer behaviors....
Qualtrics Uses AI to Generate Automated Summaries for Video Feedback
August 25, 2023

Qualtrics Uses AI to Generate Automated Summaries for Video Feedback

Sherril Hanson, Senior Analyst at The Futurum Group shares her insights on Qualtrics’s latest announcements that focus leveraging AI to enhance the benefits of video feedback....
Twilio and AWS Expand Partnership, Leveraging Predictive AI
August 2, 2023

Twilio and AWS Expand Partnership, Leveraging Predictive AI

Sherril Hanson, Senior Analyst at The Futurum Group explores the recently expanded partnership between Twilio and AWS that promises to offer predictive insights for more personalized experiences....
Verint Launches Enterprise Experience Management
July 3, 2023

Verint Launches Enterprise Experience Management

Sherril Hanson, Senior Analyst at The Futurum Group, covers the launch of Verint’s Enterprise Experience Management and covers the aggressive roadmap for future capabilities....
September 1, 2022

Creating a Cohesive Customer Data Strategy – The Six Five Summit Sessions

Creating a Cohesive Customer Data Strategy - The Six Five Summit Sessions...
The Rise Of The Customer Engagement Platform
August 3, 2022

The Rise Of The Customer Engagement Platform

In the last few years, we’ve seen a huge shift in customer expectations. Futurum principal analyst Daniel Newman discusses how customers are more digital than ever, communicating with brands across...
New Study Are CRMs Still The Powerhouse For Sales Teams
August 1, 2022

New Study: Are CRMs Still The Powerhouse For Sales Teams?

Worldwide, Amazon Prime customers made 300 million purchases this year alone- more than any Prime Day in Amazon’s long history.. Futurum's principal analyst Daniel Newman reviews the numbers from Prime...
May 12, 2022

Oracle Fusion Cloud’s Customer Data Integration Provides Unified View to Service Agents

Futurum principal analyst Shelly Kramer explores Oracle Cloud Fusion’s integration of Oracle Unity customer data into its Oracle Service application in an effort to provide customer service agents with a...
March 9, 2021

The Customer Data Platform: The New Table Stakes for CPG Companies

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