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Tag: control

July 9, 2025

Are Brands Doing Enough to Keep Up with Their Customers’ Changing Needs?

Keith Kirkpatrick, Research Director at Futurum covers Twilio’s 2025 State of Customer Engagement Report, and shares his insights into the strategies brands and software vendors must take to drive more...
Smartsheet ENGAGE Conference, New Product Upgrades, & More
October 9, 2024

Will Smartsheet’s New Enhancements Drive Efficiency and Better Work Management?

Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into the new announcements from Smartsheet, and discusses the benefits for its customers. He also discusses the company’s embrace...
WalkMe Analyst Day Recap: Putting DAP Front and Center
December 28, 2023

WalkMe Analyst Day Recap: Putting DAP Front and Center

Keith Kirkpatrick, Research Director at The Futurum Group, covers WalkMe’s Analyst Day, which included insights around the company’s product, roadmap, go-to-market approach, and use of AI....

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