Keith Kirkpatrick, Research Director with The Futurum Group, covers ServiceNow’s partnership announcements made at Knowledge 2024 and discusses how these agreements dovetail with larger trends in the market, and how...
In this episode, Keith Kirkpatrick speaks with Gina Whitty, Product Management, CCaaS + AI at GoTo, about the challenges faced by SMBs and mid-market companies that are trying to undergo...
Keith Kirkpatrick, Research Director with The Futurum Group, covers Microsoft’s retail-focused announcements, and discusses how these innovations will help retailers improve operations and their customers’ experiences....
The Futurum Group’s Steven Dickens and Keith Kirkpatrick cover Google’s retail-focused announcements and discuss how these innovations will help retailers improve operations and their customers’ experiences....
The Futurum Group’s Ron Westfall examines why Optimum Business is positioned to make further inroads across the US small business market by specifically addressing how AI technology can aid small...
Amazon’s AWS MetroPlus chatbot program, developed free of charge by Amazon with project management help from Bain & Co., delivered a significant assist to a NYC-based non-profit insurer that continues...
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