The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover SmartSheet’s use of Amazon Q to power its @AskMe chatbot, and discuss how the implementation should serve as a model for...
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into 8x8’s addition of voice to its Intelligent Customer Assistant, using conversational AI to offer customers another avenue for...
Futurum principal analyst Shelly Kramer takes a look at Google’s recent $300M investment in the AI start-up Anthropic as it is poised to take on the highly successful OpenAI chatbot,...
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